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How Can You Engage Your Employees?

4/18/2014 4:23:50 AM Posted by Erin Carrather

As we have mentioned in a previous blog, customer service is often a driving force for setting your company apart from the competition. The main way to accomplish good customer service is by engaging your employees. Additionally, in such a competitive market, you need employee engagement to ensure that your talented staff stays with you for good. Obviously, employee engagement is crucial for business.

Talent is quickly turning into a competitive advantage – so it’s important for every manager to put practices into place that help retain employees and keep them happy. But with the pressure to succeed, managers often lose sight of how best to engage team members in a way that increases employee satisfaction. Remember, highly engaged people outperform organizations with the most disengaged people across a wide spectrum of metrics.

The following are five ways to encourage great performance and engage employees:

  • Listen to your employees – Hearing your employees’ voices is the first step toward engaging them. One of the best ways to accomplish this is through annual engagement surveys. By gaining a deeper look into each department and understanding what your employees are telling the organization, you are able to analyze what your organization is doing as a whole. Remember, engagement begins when employees understand the “why” behind their jobs, what they’re expected to achieve, and why it’s important to the greater good.
  • Guide employee goals based on results – Collecting data and communicating is only part of the story. It’s important to be able to take useful information regarding employee satisfaction to improve goal development and alignment. Managers must be able to analyze satisfaction results and connect them to changes adopted as a result. Every employee must know how important their work is and how other employees and managers depend on it.
  • Develop goals specifically with engagement in mind – It’s important that your goals are specific, especially those that apply to engagement. To see improvement in employee engagement, employees must have specific, measurable goals and must be held accountable for ensuring these goals stay measurable and specific.
  • Communicate clearly and consistently with employees – If you want to engage your employees, you need to keep them in the loop about what is going on. There is nothing more disengaging for employees than finding out they’re the last to know about important information. By utilizing things like regular feedback meetings, you can keep your employees informed about what they are doing well and what areas need improvement.
  • Connect goals to development – Understanding the “how” behind employees’ jobs is just as important as understanding the “why”. The “how” is more than just measurement and goals – employees who want to know how to be better at their jobs and build careers. Development helps employees gain the necessary knowledge and skills.

Contact Third Wave today to learn more about analyzing business data and utilizing CRM systems!